Customer satisfaction is important to us. We are proud to warrant our products against defects in material and workmanship for a period of one year from the date of purchase. If for any reason we make an error on you order or the product does not function according to it's specifications, we will replace it free of charge.

We cannot honor warranty claims for any defects or damage caused by re-inking our stamps with the incorrect ink or with ink purchased from another company or if using our stamps on chemically treated paper.

We cannot be held responsible for any mistake a customer makes when entering an order and we will not replace these orders at no charge.

In addition, we manufacture a custom product which cannot be returned or exchanged if the customer simply doesn't like the product. Stock items will be accepted for a return only with prior authorization from ExcelMark.com. A 25% restocking fee may apply.

To meet our fast turnaround times, orders are entered into production almost immediately after the order is placed. Therefore, if you realize you need to make a change to your order or cancel your order, we cannot do so unless we receive notice within 1 hour of your order being placed. You will be charged the full amount of the order for any order cancelled after this time.